Content of 'Memo' Sent by the Owner to a Customer Who Ordered 30 Minutes Before Closing

A customer felt displeased after ordering delivery food from a store that had 30 minutes left in its operational hours and reading a 'memo' from the owner that arrived with the food.

On the 25th, a post titled "Did I do something wrong?" appeared on the self-employed online community 'It Hurts Because I’m the Boss.'

The author, referred to as Mr. A, stated, "I wonder if I’m the odd one here," explaining that he placed an order through a delivery application at 10:08 PM for a store that was operational until 10:30 PM, and received the food 20 minutes later.

The issue arose from the content of the memo left by the store owner directed at Mr. A, which was placed on top of the delivered food.

According to the photo shared by Mr. A, the store owner requested, "I kindly ask you. I usually leave work around 10 PM. So if you plan to eat after 10 PM, please order before that time."

The owner also added, "If you order in advance, I can stay until a maximum of 10:30 PM to make sure it’s ready on time."

While the store's closing time is set at 10:30 PM, the owner mentioned that they start wrapping up and preparing to leave around 10 PM, which makes the cooking process feel cumbersome.

Upon seeing this, Mr. A expressed, "Once I read the memo, I completely lost my appetite. Am I supposed to take the owner's closing time into consideration and order in advance? Is it strange that I feel upset because of this? From the perspective of someone who also works in delivery, I tried to understand, but I just can't make sense of it."

He further remarked, "If you’re preparing to close at 10 PM, shouldn’t the operating hours also end at 10 PM? I don’t understand why you’d leave such a memo after accepting my order and making the delivery."

After hearing the story, netizens reacted with comments like, "From the consumer's standpoint, that response is understandably upsetting," "How would the customer know when the owner starts preparing to leave?" "Do I have to be mindful of the owner's situation while paying for my food?" and "The hours should be adjusted accordingly, why put this on the customer?" showing empathy for Mr. A’s feelings.

On the other hand, some users commented that "the handwriting looks like it belongs to an elder, and it wasn’t a reprimand but a request for understanding, so why react so sensitively?" "Isn’t it something that can be overlooked?" "If it bothers you, just don’t order from there next time," providing a differing perspective.

Image source: It Hurts Because I’m the Boss